Full Service Telecommunications
Introduction
ECN’s Full Service offering is a comprehensive and cost effective telecommunications solution which offers potential customers the option of replacing their existing voice service provider.
Established in 2005, ECN has rolled out a leading carrier grade IP-based Next Generation Network (NGN) country wide. ECN offers customers a low cost, high quality IP based telephony solution that integrates seamlessly with traditional PABX’s.
Many of South Africa’s top companies use ECN as their telecommunication service provider in order to reduce their monthly telecommunications bill by as much as 40%. These substantial savings are achieved with competitive outbound call rates and lower infrastructure costs.
ECN’s Value Proposition
ECN’s Full Service offering allows customers to replace their existing legacy infrastructure with more modern and cost effective IP infrastructure. This ensures that customers are reliably connected to ECN network at all times.
Once connected, customers are able to take full advantage of ECN’s competitive outbound call rates to realise substantial savings on their call spend. In addition, ECN pays attractive rebates on inbound calls allowing customers to save even more. Complementing the financial savings, ECN provides a solid and reliable technical support structure. ECN has a state of the art Network Operations Centre (NOC) that pro-actively monitors customer lines and the core network. Parameters such as connectivity, capacity and latency are monitored 24/7/365.
Service delivery is key to ECN to ensure a high level of customer satisfaction at all times. ECN achieves this by operating an internationally recognised helpdesk system which enforces support processes and best practices. Issues are professionally dealt with by ECN’s dedicated customer care personnel, who engage with customers to ensure that all issues are handled and resolved efficiently and effectively.
ECN strives to be at the forefront of technical innovation. ECN’s technical personnel continually develop innovative new products and value added services to improve the value proposition for its customers.
“If you are not a customer of ECN you have selected the wrong vendor as your telecommunications partner” – Alec Davis, Head of IT, Growthpoint Properties LTD
